Unable to Access the Latest Issue or Past Issues of Pastry Arts Magazine
If you're having trouble accessing the latest issue or any other issues of Pastry Arts Magazine, there are a few common reasons why this might be happening. Follow the steps below to troubleshoot and resolve the problem.
- Verify your subscription status:
- Make sure that you have an active Pastry Arts Magazine subscription and not a different product, such as access to a Pastry Arts Virtual Summit.
- Check your email for the Pastry Arts Magazine receipt to confirm that you purchased a magazine subscription. If you can't find the receipt, search your email for "Pastry Arts Magazine" or "Pastry Arts Magazine Receipt."
- If you purchased your subscription through the mobile app, check your Apple or Google subscriptions to ensure that your Pastry Arts Magazine subscription is active and not expired.
- If you purchased your subscription through the website, log into the web-based portal and check your account page to confirm that your subscription is active.
- Check your login credentials:
- Verify that you are using the correct email address and password to log into your account.
- If you're unsure which email address you used to purchase the subscription, search your email for the Pastry Arts Magazine receipt. The email address listed on the receipt is the one you should use to log in.
- If you've forgotten your password, use the "Reset Password" option and follow the instructions to create a new one.
- If you're not receiving the password reset email, check your spam or junk mail folder. If it's not there, verify that you're using the correct email address by searching for the Pastry Arts Magazine receipt in your email.
- Update payment information:
- If your subscription has lapsed due to a declined payment or expired credit card, update your payment information to reactivate your subscription.
- For mobile app subscriptions, update your payment details through your Apple or Google account settings.
- For website subscriptions, log in to your customer portal by entering the email address associated with your account at https://hub.pastryartsmag.com/p/login/3cscNa08G8II7pm7ss to receive an access link to log into the customer portal and update your payment information in the customer portal.
- Restore purchases in the mobile app:
- If you purchased your subscription through the mobile app and you have verified your subscription is active in your Apple or Google account, go to the app menu and tap "Restore Purchases." This will resync your account with your active subscription.
- This step is particularly important after the Pastry Arts Magazine app updates, as the update process may sometimes log you out of your account.
- Clear browser cache and cookies:
- If you're accessing the web-based portal and experiencing issues, try clearing your browser cache and cookies, then log in again.
- Update the mobile app:
- Ensure that you have the latest version of the Pastry Arts Magazine app installed on your device. Outdated versions may cause access issues.
If none of the above steps resolve your issue, please contact our customer support team at
www.pastryartsmag.com/contact or
support@pastryartsmag.com for further assistance. Be sure to provide details about your subscription, the device you're using, and any error messages you may have encountered. Our team will work with you to resolve the problem as quickly as possible
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